Support Services
Phone 000 or your local police if you, or someone you know, is in immediate danger or risk and requires an urgent response.
Please note that The Alannah & Madeline Foundation's website is not set up to provide counselling advice or services.
If you require urgent assistance, please contact the appropriate organisation below.
Kids Helpline 1800 551 800
Kids Helpline is a 24-hour, seven day a week counselling service for Australian young people aged between 5 and 25 years. Kids Helpline talk to more than 6,000 kids each week, about all sorts of problems. Young people can access Kids Helpline by calling 1800 551 800 or visiting their website.
Lifeline 13 11 14
Lifeline offer a free 24-hour telephone counselling service. Anyone can call Lifeline at any time. As well as providing telephone counselling, Lifeline can provide you with information about other support services available in your area. You can contact them by either calling on 13 11 14 or visiting their website.
Child protection
If you are a victim of child abuse or know a child needing protection contact Child Protection Service in your area.
|
VIC |
Child Protection Crisis Line 13 12 78 (24 hours) |
|
TAS |
Child Protection Advice & Referral Service 1300 737 639 or free call 1800 001 219 |
|
NSW |
Child Protection & Family Services 132 111 (24 hours) or 1800 212 936 (TTY) |
|
ACT |
Child Abuse Prevention Service 1800 688 009 (24 hours) |
|
NT |
Child & Family Protective Services 08 8962 4399 |
|
QLD |
Emergency Crisis Line 07 3235 9999 or free call 1800 177 135 (24 hours, QLD only) |
|
SA |
Child Abuse Report Line 131 478 (24 hours) |
|
WA |
Crisis Care Unit 08 9223 1111 or 1800 199 008 or 08 9325 1232 (TTY) |
Grief counselling 1300 554 786
If you have recently lost someone close to you and need someone outside of your support network to speak to, phone the Australian Centre for Grief and Bereavement counselling service. This service provides face-to-face counselling.
Sexual assault support services
If you are a victim of sexual assault or know someone who is, phone the support service in your area.
|
VIC |
Sexual Assault Crisis Line (after hours) free call 1800 806 292 or CASA 03 9344 2210, 03 9349 1766 or 1800 806 292 or Gatehouse Centre, Royal Children's Hospital on 03 9345 6391 (24 hours) |
|
TAS |
Sexual Assault Support Service 03 6231 1811 for south region, 03 6334 2740 for north region or 03 6431 9711 for north west region, plus 24-hour crisis support line (03) 6231 1817 |
|
NSW |
Rape Crisis Centre 1800 424 017 |
|
ACT |
Rape Crisis Centre 02 6247 2525 (24 hours) |
|
NT |
Sexual Assault Referral Centre, Darwin 08 8922 6472, Katherine 08 8973 8524, Tennant Creek 08 8962 4100, Alice Springs 08 8955 4500 |
|
QLD |
State wide Sexual Assault Help Line 1800 010 120 |
|
SA |
Yarrow Place Sexual Assault Service 1800 817 421 or 08 8226 8787 (after hours) |
|
WA |
Sexual Assault & Referral Centre 08 9340 1828 or 08 9340 1820 or 1800 199 888 |
Domestic violence prevention and support services
If you are a victim of domestic violence or know someone who is, contact the support service in your area.
|
ALL STATES |
National Sexual Assault, Family & Domestic Violence Counselling Line 1800 737 732 (24 hours) |
|
ALL STATES |
Men's Line Australia 1300 789 978 |
|
VIC |
Women's Domestic Violence Service of Victoria 1800 015 188 |
|
TAS |
Domestic Violence Crisis Service 1800 633 937 |
|
NSW |
Domestic Violence Line 1800 656 463 (24 hours) or 1800 671 442 (TTY) |
|
ACT |
Domestic Violence Crisis Service 02 6280 0900 (24 hours) or 02 6228 1852 (TTY, 24 hours) |
|
NT |
Crisis Line 1800 019 116 (24 hours) |
|
QLD |
Women's Domestic Violence Telephone Service 1800 811 811 or 1800 812 225 (TTY) DV Connect Men's Line 1800 600 636 (free call) |
|
SA |
Domestic Violence Crisis Service 1300 782 200 (24 hours) or 131 611 (Crisis care 4pm - 9am) |
|
WA |
Women's Domestic Violence Helpline Information 1800 007 339 (24 hours) Men's Domestic Violence Helpline Information 1800 000 599 (24 hours) |
Cyber safety
The Australian Communications and Media Authority's Cybersmart website provides cyber safety information for young children, teens and parents. It also has an Online Helpline for young people who have had negative online experiences, such as cyber bullying.
Victims of crime - assistance and compensation
|
VIC |
Victims of Crime 1800 819 817 |
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