Text to Donate

Terms and conditions

  1. The Alannah & Madeline Foundation’s Premium SMS (PSMS) Text Giving is open to users who are connected to the Telstra and Vodafone mobile digital networks and participating service provider customers with SMS compatible mobile digital phones in Australia and a service enabled for Premium SMS. Currently not available on Optus.
  2. Donations are made via Premium SMS, and may not be available from all services.
  3. To participate in Alannah & Madeline Foundation’s Text Giving, text the promoted keyword from your mobile handset to 1998 8220 prior to 31/12/2019.
  4. Persons under 18 years of age must have bill payer’s, parent or guardian permission to donate.
  5. Your carrier will charge you for any PSMS text message you send to the Service. The charge your carrier will charge you for a PSMS text message you send to participate in the Service is $5.00. This is a once off charge per SMS. This is not an ongoing charge.
  6. The Alannah & Madeline Foundation may keep you updated by phone and will always give you the chance to opt-out of communications. However, if you would rather not receive such information, please phone our Helpline 03 9697 0666.
  7. You must ensure that all care is taken when sending messages to the PSMS services. It is your responsibility to ensure that you SMS the correct number and provide the correct information to donate. The Alannah & Madeline Foundation and the PSMS service provider will not be liable for costs incurred, responses received or any other consequences of user error.
  8. If for any reason the Service is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Alannah & Madeline Foundation which corrupt or affect the administration security, fairness, integrity or proper conduct of the Service, then the Alannah & Madeline Foundation may suspend or end the Service.
  9. All PSMS entries are deemed to be received at the time of receipt into the Service database NOT time of transmission by the donor.
  10. The Alannah & Madeline Foundation is not responsible for any error, omission, interruption, deletion, defect in operation or transmission, communications line failure, theft, destruction or unauthorised access to, or alteration of responses occurring in relation to the conduct of the Service. Additionally, the Alannah & Madeline Foundation accepts no responsibility for any PSMS text message not received by the Alannah & Madeline Foundation or delays in the delivery of the PSMS text message due to technical disruptions or for any other reason including, without limitation, any failure or delay by a carriage service provider in delivery of any PSMS text message sent by you in relation to the Service.
  11. You must not send any defamatory, obscene, offensive or otherwise illegal text message to the Alannah & Madeline Foundation PSMS Text Giving Service.
  12. The charges for all PSMS Services will appear on your next mobile telephone bill, or deducted from your pre-paid balance. All queries relating to mobile telephone bills should be directed to your mobile phone carrier.
  13. By donating via Text Giving, you consent to the Charity collecting your personal information for the purpose of conducting this Campaign and promoting the Charity. This information may be disclosed to a third party as a result of donating, including Ansible Pty Ltd and the Telco Together Foundation for the purpose of conducting the PSMS Text Giving Service and measuring its success.
  14. For further enquiries, complaints, or to unsubscribe from marketing, please contact the Alannah & Madeline Foundation Customer Service on 03 9697 0666.

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