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Phone 000 or your local police if you, or someone you know, is in immediate danger or risk and requires an urgent response.

Please note that The Alannah and Madeline Foundation's website is not set up to provide counselling advice or services.

If you require urgent assistance, please contact the appropriate organisation below.

Kids Helpline 1800 551 800

Kids Helpline is a 24-hour, seven day a week counselling service for Australian young people aged between 5 and 25 years. Kids Helpline talk to more than 6,000 kids each week, about all sorts of problems. Young people can access Kids Helpline by calling 1800 551 800 or visiting their website.

Lifeline 13 11 14

Lifeline offer a free 24-hour telephone counselling service. Anyone can call Lifeline at any time. As well as providing telephone counselling, Lifeline can provide you with information about other support services available in your area.

Child protection

If you are a victim of child abuse or know a child needing protection contact Child Protection Service in your area.

VIC

Child Protection Crisis Line 13 12 78 (24 hours)

TAS

Child Protection Advice & Referral Service 1300 737 639 or free call 1800 001 219

NSW

Child Protection & Family Services 132 111 (24 hours) or 1800 212 936 (TTY)

ACT

Child Abuse Prevention Service 1800 688 009 (24 hours) 

NT

Child & Family Protective Services 08 8962 4399

QLD

Emergency Crisis Line 07 3235 9999 or free call 1800 177 135 (24 hours, QLD only)

SA

Child Abuse Report Line 131 478 (24 hours)

WA

Crisis Care Unit 08 9223 1111 or 1800 199 008 or 08 9325 1232 (TTY)

Grief counselling 1300 554 786

If you have recently lost someone close to you and need someone outside of your support network to speak to, phone the Australian Centre for Grief and Bereavement counselling service. This service provides face-to-face counselling.

Sexual assault support services

If you are a victim of sexual assualt or know someone who is, phone the support service in your area.

VIC Sexual Assault Crisis Line (after hours) free call 1800 806 292 or
CASA 03 9344 2210, 03 9349 1766 or 1800 806 292 or
Gatehouse Centre, Royal Children's Hospital on 03 9345 6391 (24 hours)
TAS Sexual Assault Support Service 03 6231 1811 for south region,
03 6334 2740 for north region or 03 6431 9711 for north west region, plus
24-hour crisis support line (03) 6231 1817
NSW Rape Crisis Centre 1800 424 017
ACT Rape Crisis Centre 02 6247 2525 (24 hours)
NT Sexual Assault Referral Centre, Darwin 08 8922 6472, Katherine 08 8973 8524,
Tennant Creek 08 8962 4100, Alice Springs 08 8955 4500
QLD Statewide Sexual Assault Help Line 1800 010 120
SA Yarrow Place Sexual Assault Service 1800 817 421 or 08 8226 8787 (after hours)
WA Sexual Assault & Referal Centre 08 9340 1828 or 08 9340 1820 or 1800 199 888

Domestic violence prevention and support services

If you are a victim of domestic violence or know someone who is, contact the support service in your area.

ALL STATES National Sexual Assault, Family & Domestic Violence Counselling Line 1800 737 732 (24 hours)
ALL STATES Men's Line Australia 1300 789 978
VIC Women's Domestic Violence Service of Victoria 1800 015 188
TAS Domestic Violence Crisis Service 1800 633 937
NSW Domestic Violence Line 1800 656 463 (24 hours) or 1800 671 442 (TTY)
ACT Domestic Violence Crisis Service 02 6280 0900 (24 hours)
or 02 6228 1852 (TTY, 24 hours)
NT Crisis Line 1800 019 116 (24 hours)
QLD

Women's Domestic Violence Telephone Service 1800 811 811 or 1800 812 225 (TTY)
DV Connect Men's Line 1800 600 636 (free call)

SA Domestic Violence Crisis Service 1300 782 200 (24 hours) or 131 611 (Crisis care 4pm - 9am)
WA Women's Domestic Violence Helpline Information 1800 007 339 (24 hours)
Men's Domestic Violence Helpline Information 1800 000 599 (24 hours)

Cybersafety

The Australian Communications and Media Authority's Cybersmart website provides cybersafety information for young children, teens and parents. It also has an Online Helpline for young people who have had negative online experiences, such as cyberbullying.

Victims of crime - assistance and compensation

VIC Victims of Crime 1800 819 817

 

 

 

The organisations listed above are examples of the type of organisations that may be able to offer support. The Alannah and Madeline Foundation makes no particular recommendation about these organisations and has no affiliation with any of them and is not responsible for any advice, statements or other acts or omissions of those organisations. You are encouraged to make your own enquiries and investigations about the suitability or otherwise of an organisation before deciding to contact that organisation for support.